Reviews
Ocean State Air Conditioning & Heating Reviews
Ever since we opened our doors in 1975, the primary focus for us at Ocean State Air Conditioning & Heating has been ensuring that customers come away completely satisfied with their experience with us. That’s why we love it when customers take the time to let us know how we’re doing.
Whether you’ve called on us for emergency air conditioning repair, routine maintenance or you needed a whole new heat pump installed in your home, your feedback matters. It enables us to ensure we’re living up to the promise we made nearly 40 years ago to deliver the best, most professional and courteous service in the industry every time, all the time.
Here’s what are customers are saying:
Dear Mr. Jones,
I’m not able to use the Google function Ocean State sends; it seems that I still have one foot firmly planted in the 20th Century, so I’m sending you this brief email. It will be followed by a personal letter to commend the service we received from Wally.
On Friday, April 28, after hours, our compressor stopped working. I called your emergency number, and Wally returned my call within ten minutes, and was at our house within 45 minutes. After checking everything, the diagnosis was that we needed a new compressor.
Monday morning, May 1 by 10:00, Linda called me to say the compressor and parts were available and Wally would be at our home between noon and 2:00 p.m. He arrived before 2:00, and worked diligently and calmly. He’s so pleasant, I knew I had a good person working to get things running. He is an outstanding representative of Ocean State.
We have been your customer since we moved here over seventeen years ago – it was a great decision on our part! Everyone with whom we deal at Ocean State is excellent: office personnel; Linda, with whom we have worked before; Wally, of course; and Robert, who services our unit.
You run an exceptional business with exceptional people!
Thank you – have a good weekend!
Since I do not have reliable e-mail, I am writing to let you know of our satisfaction with service visit from your outstanding technician, Robert.
Robert has visited our home and serviced our Heat and A/C system several times during the many past years.
We have found him to be competent, thorough and respectful and courtesy to us. We will continue to request Robert as the technician from your company to call on us in the future.
Thank you,
Thank you for your usual, quick response to our recent problem. Your service technician came out and discovered our unit had sprung a leak. After meeting with your salesman and after some deliberation we decided it would be in our best interest to replace the whole system. By early afternoon, our new system was installed by your courteous crew. The old system was removed & everything swept clean. Be proud of your MEN – They did a good JOB!
I wanted to let you know that we received A+ Service yesterday on our air conditioning system. Linda called me back to schedule right away and scheduled earlier than expected. Our technician was Alex Lara, he came on time, he went straight to work, and he diagnosed the problem quickly. It was a complex repair, with several blown fuses and a short with disassembly required of both indoor and outdoor units. He worked diligently on the problem and had replacement parts on his truck. He noticed outside that lint from clothes dryer and weed eating near the unit had partially blocked intakes. He even showed me how to hose off my outdoor unit for efficiency. Great work Ocean State Heating and Air, you have earned a customer for life and you will continue to be our Go-To Heating and Air Company!
